Terms and Conditions
PricingAll prices shown in the online-shop are in Euro € and do include the Italian sale tax of 22% (VAT). Orders of commercial customers going into EC countries will be reduced by the VAT, if the customers have a valid VAT Number. All others order from EC countries will have to pay Italian VAT.
Condition of paymentShipments within EU can be paid by prepayment.
PrepaymentIf you have chosen "prepayment", after manual handling of your order, you will receive a confirmation-email with all indication of your order and detailed payment specification.
Withdrawal policyThe cancellation period is 14 (fourteen) days from the date where the buyer or a third person nominated by the buyer, other than the carrier, has taken physically possession of the goods, ordered within a single order and delivered uniformly; where the buyer or a third person nominated by the buyer, other than the carrier, has taken physical possession of the last goods, in case of multiple products within a single order and these are supplied separately; where the buyer or a third person nominated by the buyer, other than the carrier, has taken possession of the last piece, if the order refers to multiple lots or pieces.
If you like to return a product contact us by filling out the contact form or call us.
Further information: EU - Guarantees & Returns
ComplaintComplaints for incomplete or defective delivery have to be made immediately, seven days after reception of the products at the latest. Damaged boxes / shipments must be claimed by the buyer right at reception from the freight carrier. Claims for damaged boxes must be made right to the freight carrier.
Place of execution, place of jurisdiction1. Place of execution is St. Christina Val Gardena (Italy).
2. For all current and future claims from the business relationship fully qualified traders is Bolzano , Italy .
3. This sale terms and all other contracts, agreements and arrangements between Cyrill Runggaldier and the customer are subordinated to the Italian law.